INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
Our support team is here to help! You can reach us by email at [support@westasy.com] or through our Contact Us page. You will get also live chat support. We strive to respond within 24 hours.
What payment methods do you accept?
Right now we accept local payment methods like (Bkash, Nagad, and Rocket with cash on delivery). We will work on the SSL method, so after that, we will take all the payment methods in BD.
How long will it take to receive my order?
Delivery times vary based on location and the shipping method selected at checkout. Standard shipping typically takes 2-3 business days, while expedited options are available for faster delivery.
How can I track my order?
Once your order ships, we’ll send you a tracking link via email. You can use this link to monitor your order’s progress until it arrives at your door.
Where can I view my sales receipt?
You can view and download your sales receipt from the confirmation email we send after you place an order. You also get a notification when confirmed the order.
Will you restock items indicated as "out of stock"?
We aim to restock popular items whenever possible! You can sign up to receive a notification if an item you're interested in is restocked by clicking the "Notify Me" button on the product page.
How can I return an item?
Returning an item is easy! Simply contact our support team (support@westasy.com & Live chat) and contact with them. They’ll give instructions on how to send the item back to us.
Do you offer gift cards?
Yes! Gift cards are available in multiple denominations and make the perfect present. Our gift cards are digital and will be sent to the recipient’s email address.
Where can I ship my order?
Currently, we ship to locations within [Specify Regions/Countries]. Shipping options are provided at checkout based on your address. We’re shipping all over Bangladesh, so stay tuned!
INFORMATION ABOUT US
